Refund and Returns Policy

We Design for Love, But Understand Change

At Bright Highes, every garment is thoughtfully created to bring elegance, comfort, and individuality into your life. While our goal is that each dress becomes a treasured piece in your wardrobe, we understand that circumstances may arise where a return is necessary. For this reason, we have built a return and refund process that is transparent, respectful, and designed to give you peace of mind.

Return Eligibility

To ensure fairness and maintain product quality for all our customers, returns are accepted under the following conditions:

Condition of Item: Products must be unworn, unwashed, and returned in their original packaging, including any tags, labels, or protective covers. Items that show signs of wear, damage, or alteration are not eligible for return.
Return Request Window: Return requests must be submitted within 15 days of receiving your order. Requests made beyond this window may not be accepted.
Non-Returnable Items:
- Clearance merchandise or items marked as “final sale.”
- Accessories such as earrings, intimate apparel, or undergarments due to hygiene standards.
- Customized or special-order products that were produced specifically for your request.

If you are unsure whether your item qualifies for return, please contact our support team before initiating the process.

How to Initiate a Return

To begin your return:

Email us at [email protected] with your order number, the item you wish to return, and the reason for return.
Once reviewed, our customer care team will provide you with step-by-step instructions and a return authorization if the request meets our policy criteria.
Please wait for confirmation before shipping items back to us, as unauthorized returns may not be processed.

We pride ourselves on quick and attentive communication and aim to respond to all return requests within 24–48 business hours.

Return Shipping

Customer Responsibility: Unless the item you received was damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
Shipping Method: We strongly recommend using a trackable shipping service and keeping proof of postage. Bright Highes is not responsible for lost or delayed return parcels sent without tracking.
Condition Upon Arrival: Returned items must reach us in a re-sellable condition. Items that arrive damaged due to poor packaging during return shipping may not qualify for a refund.

Damaged or Incorrect Items

Although we take great care to ensure quality and accuracy, errors may occasionally occur. If you receive a defective product or an item different from what you ordered, please notify us within 7 days of receipt.

Your email should include:

Clear photographs of the item showing the defect or discrepancy.
Your order number and full name.

Once reviewed and approved, we will offer you one of the following solutions at no cost to you:

A replacement of the same item (subject to availability).
A full refund to your original payment method.

Refund Process

After your returned item has been received and inspected:

Refund Approval: You will receive an email confirmation regarding the approval or rejection of your refund.
Refund Issuance: If approved, refunds will be processed back to your original method of payment.
Processing Time: While Bright Highes issues refunds promptly, banks and payment providers may take 5–10 business days to display the credit in your account.
Original Shipping Costs: Please note that initial shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).

Exchanges

At this time, Bright Highes does not process direct exchanges. If you wish to purchase the same item in a different size or color, we recommend returning the unwanted product for a refund and placing a new order for the desired piece. This ensures faster processing and clearer inventory tracking for both you and us.

Our Commitment

Bright Highes is more than a fashion label—it is a brand built on thoughtful design, gentle strength, and individuality. We recognize that returning an item can feel inconvenient, which is why we strive to make the process as simple and respectful as possible.

By maintaining clear policies, we protect the quality of our collections while also respecting your rights as a valued customer. Transparency, integrity, and care guide every interaction we have with you.

Contact Us

If you have any questions about this policy, your eligibility for a return, or need further assistance, we encourage you to contact us directly:

Email: [email protected]
Company Address: Shop 101, No. 35 Dexin Street, Haizhu District, Guangzhou, Guangdong, China

Our team is always here to listen, assist, and support you through every step of your shopping experience.

Thank You for Choosing Bright Highes

We are honored to be a part of your style journey. Every order you place contributes to a brand that values authenticity, elegance, and responsibility. Should you ever need assistance, our dedicated team is ready to help. Your trust means everything to us, and we look forward to continuing to bring you designs that inspire confidence and celebrate individuality.