Contact Bright Highes
Last Updated: June 20, 2025
At Bright Highes, we value each customer’s experience and are committed to providing timely, professional, and friendly support. Whether you have questions about our collections, need assistance with an order, or wish to provide feedback, our team is here to ensure your interactions with us are smooth and satisfying.
1. How to Reach Us
You can contact Bright Highes through the following methods:
Email: [email protected]
We aim to respond to all email inquiries within 24–48 business hours. Please include your order number if your inquiry is order-related.
Mailing Address:
Bright Highes
Shop 101, No. 35 Dexin Street
Haizhu District, Guangzhou
Guangdong, China
For any correspondence requiring documents or returns, please clearly label your package with your order details to ensure proper handling.
2. Customer Service Hours
Our customer support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM – 6:00 PM (China Standard Time, CST)
Saturday & Sunday: Limited support; email inquiries will be addressed on the next business day
We make every effort to provide timely responses. During peak seasons, holidays, or promotional events, response times may be slightly extended, but we will do our best to address your needs promptly.
3. Inquiry Categories
To help us serve you more efficiently, please select the category that best describes your inquiry:
a. Order Assistance
Questions about order confirmation, shipping updates, or delivery status. Include your order number and the specific concern for faster processing.
b. Returns & Refunds
If you wish to return an item or inquire about a refund, please reference our Refund & Returns Policy and provide your order number along with the reason for your return. Our team will provide step-by-step instructions.
c. Product Information
For questions regarding sizing, fabric, or availability, we encourage you to provide detailed product names or SKU numbers to help us provide precise answers.
d. Feedback & Suggestions
Your insights help us improve our collections and service. We welcome any constructive suggestions about our products, website, or overall shopping experience.
e. Wholesale & Partnerships
For inquiries regarding bulk orders, collaborations, or partnerships, please include detailed information about your business and the nature of your request.
4. Response Process
Upon receiving your inquiry, our team will:
Review your message carefully
Assign it to the appropriate department
Respond with guidance, solutions, or next steps
Follow up if additional information is required
For order-related inquiries, having your order number ready will help us expedite your request.
5. Returns and Product Concerns
If your message concerns a return, defective product, or incorrect order, please include the following information in your email:
Order number
Item name or SKU
Detailed description of the issue
Supporting images if applicable
This ensures our team can quickly verify the situation and provide a replacement, refund, or resolution according to our Refund & Returns Policy.
6. Communication Guidelines
To maintain clear and professional communication:
Please use a valid email address to ensure we can respond
Avoid sending multiple messages about the same issue simultaneously
Include all relevant details, such as order number, product names, and descriptions of your concern
We strive to address all inquiries respectfully and efficiently, and we ask for your cooperation to facilitate a smooth process.
7. Additional Support
For urgent inquiries regarding order delivery, tracking, or technical issues with the website, you may also consult our:
Shipping Policy – for estimated delivery times, fees, and tracking
Terms and Conditions – for order acceptance and fulfillment
Privacy Policy – for questions related to personal information and data protection
These resources are designed to answer many common questions without delay.
8. Commitment to Our Customers
At Bright Highes, every order represents our dedication to thoughtful design, quality, and customer satisfaction. We treat each inquiry with priority and respect. Our goal is to ensure your experience shopping with us is as enjoyable as the products we create.
9. Feedback and Continuous Improvement
We actively seek feedback from our customers to improve our website, service, and product offerings. If you notice issues or have ideas for improvement, your input is invaluable. Every suggestion is reviewed and considered by our team to enhance your future shopping experiences.
10. Privacy and Security
All communications with Bright Highes are handled with confidentiality. Your personal information is used only to respond to your inquiries and improve our service. For details, please refer to our Privacy Policy.
11. Final Notes
By contacting Bright Highes, you acknowledge that you have read and understood our policies and agree to engage in a respectful and constructive manner. Our team looks forward to assisting you and making your experience with us enjoyable and hassle-free.
Bright Highes
Shop 101, No. 35 Dexin Street
Haizhu District, Guangzhou, Guangdong, China
Email: [email protected]
Your satisfaction is our priority, and we are here to support you at every step of your journey with Bright Highes.