Bright Highes – Frequently Asked Questions (FAQ)
Last Updated: June 20, 2025
At Bright Highes, we value transparency, clarity, and customer satisfaction. This FAQ page is designed to answer the most common questions about our products, orders, shipping, returns, and policies. If you cannot find the answer here, please contact us directly at [email protected].
1. Orders
Q1: How do I place an order?
A: Placing an order on Bright Highes is simple. Browse our collections, select the desired item and size, and click “Add to Cart.” When ready, proceed to checkout, fill in your shipping and billing information, and complete your purchase using the available payment methods. You will receive an order confirmation email once your order is successfully placed.
Q2: Can I modify or cancel my order after it’s been placed?
A: We process orders quickly to ensure timely delivery. Modifications or cancellations must be requested within 1 hour of placing your order by emailing [email protected]. After processing begins, changes or cancellations may not be possible.
Q3: What payment methods are accepted?
A: We accept a variety of secure payment options, including credit/debit cards, PayPal, and other local payment methods available at checkout. All payments are encrypted and handled securely.
2. Shipping & Delivery
Q4: How long does shipping take?
A: Standard shipping typically takes 6–12 business days after your order has been processed and dispatched. Please note that delivery times may vary during peak seasons or due to customs procedures for international orders.
Q5: Do you offer international shipping?
A: Yes, we ship to multiple international regions. If your country is unavailable during checkout, we are working to expand access.
Q6: How can I track my order?
A: All orders include tracking information. Once your package is shipped, you will receive an email with a tracking number and instructions on how to monitor your shipment.
Q7: Are shipping fees included?
A: Shipping charges are calculated at checkout based on your location and selected delivery method. Occasionally, we offer promotional free shipping for qualifying orders.
Q8: Who is responsible for customs or import fees?
A: International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These are not included in our product pricing.
3. Products & Sizing
Q9: How do I choose the right size?
A: Each product listing includes a detailed sizing chart. Please measure yourself carefully and compare your measurements with the chart before selecting your size. If you are between sizes, consider sizing up for a more comfortable fit.
Q10: Are the colors and fabrics the same as shown in the photos?
A: We strive for accurate representation, but colors may slightly vary due to lighting, screen settings, or photography. Fabrics are described in each product listing; please review the details before purchasing.
Q11: Are the products genuine and high-quality?
A: Absolutely. We source all products with attention to quality, durability, and design. Our team inspects items before listing to ensure customers receive products that meet our high standards.
4. Returns & Refunds
Q12: What is your return policy?
A: Returns are accepted within 15 days of receiving your order for items that are unworn, unwashed, and in original packaging. Items marked as final sale, clearance items, or certain accessories are non-returnable. Please email [email protected] with your order number and reason for return to initiate the process.
Q13: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
Q14: How long does it take to receive a refund?
A: Once your return is received and approved, refunds are processed to the original payment method within 5–10 business days. Original shipping fees are non-refundable unless the return is due to our error.
Q15: Do you offer exchanges?
A: We do not offer direct exchanges. Customers wishing to change size or color should initiate a return and place a new order.
5. Account & Privacy
Q16: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and manage your preferences more easily.
Q17: How is my personal information protected?
A: Bright Highes is committed to protecting your privacy. We use secure servers and encrypted communications to handle your information. For full details, please refer to our Privacy Policy.
Q18: Can I update or delete my account information?
A: Yes, account holders can view, edit, or delete personal information at any time, except for the username used during registration. Contact [email protected] for assistance.
6. Promotions & Discounts
Q19: How can I apply a discount code?
A: During checkout, enter the coupon code in the designated field. The discount will be applied immediately to your order total if the coupon is valid.
Q20: Can discount codes be combined?
A: In most cases, only one discount code can be applied per order. Specific promotions may have different terms; please check each promotion’s details.
7. General Inquiries
Q21: How do I provide feedback or suggestions?
A: We welcome your feedback to improve our products and service. Email [email protected] with your suggestions, and our team will carefully review them.
Q22: Can I contact Bright Highes for wholesale or partnership opportunities?
A: Yes. Please include detailed information about your business or proposal in your email, and our team will respond with further steps.
Q23: How do I know if a product is back in stock?
A: You can sign up for product notifications on the individual product page to receive an email when the item becomes available.
8. Commitment to Customers
Bright Highes strives to provide an exceptional shopping experience. We aim for transparency, reliability, and high-quality service in every interaction. Your satisfaction is our priority, and we welcome any questions, concerns, or suggestions to help us improve.
By contacting Bright Highes, you acknowledge that you have read and understood our policies and guidelines, and that our team will do everything possible to ensure your shopping experience is positive, secure, and seamless.
Bright Highes
Shop 101, No. 35 Dexin Street
Haizhu District, Guangzhou, Guangdong, China
Email: [email protected]