Shipping Policy
Where Style Meets Seamless Delivery
At Bright Highes, we understand that when you find the perfect dress or gown, waiting too long for it to arrive can lessen the excitement. That is why we have created a shipping process designed to be clear, efficient, and reliable—so your new wardrobe pieces can reach you as smoothly as possible.
Our mission is not only to bring you elegant fashion at accessible prices but also to ensure that every step of your shopping experience, from checkout to delivery, feels seamless and trustworthy.
Order Preparation
Processing Time: Once your order has been confirmed, it will be prepared for dispatch within 1 to 2 business days. During this period, our team carefully verifies product quality, packs your items securely, and arranges for shipment.
Peak Seasons: Please note that during major shopping events, holidays, or promotional sales, processing times may extend slightly due to higher order volumes. Even then, our team works diligently to ensure minimal delays.
You will receive an order confirmation email once your purchase is completed, followed by a shipping confirmation email when your parcel leaves our facility.
Estimated Delivery Times
We work with trusted logistics partners to deliver to customers across multiple international regions. While delivery times can vary depending on your location, the following guidelines generally apply:
Standard Shipping: 6–12 business days after dispatch.
International Shipping: Delivery times may extend depending on customs clearance, local courier performance, or specific country regulations.
Every order comes with tracking details. As soon as your package is shipped, you will receive an email with a tracking number and a link to monitor your order’s progress.
Shipping Coverage
Bright Highes is proud to serve customers worldwide. At present, we cover multiple regions across North America, Europe, Asia, and Oceania. If your country does not appear as an option during checkout, please know that we are actively working to expand our shipping destinations.
Our goal is to make Bright Highes accessible to women around the globe who appreciate timeless, elegant fashion.
Shipping Fees
Calculation at Checkout: Shipping fees are calculated automatically based on your delivery location and the shipping method you select.
Promotional Offers: From time to time, Bright Highes may offer free shipping promotions for qualifying orders. These will be clearly displayed on our website and applied during checkout.
Multiple Items: If your order contains multiple items, they may be shipped together or separately depending on stock availability and logistics efficiency. In either case, you will only be charged the amount shown at checkout.
Duties & Customs
For international orders, please be aware that customs fees, import taxes, or duties may apply once your package reaches your country. These charges are determined by local regulations and are the responsibility of the customer.
Bright Highes does not have control over these additional costs, and they are not included in our product prices or shipping fees. To avoid surprises, we recommend that you check your country’s customs policies before placing an order.
Address Accuracy
To ensure smooth and timely delivery, customers are responsible for entering correct and complete shipping information at checkout.
Orders placed with incomplete or inaccurate addresses may experience delays or be returned to us.
Unfortunately, once an order has been dispatched, we cannot reroute or alter the delivery address.
If you realize that you have entered incorrect information before your order is shipped, please contact us immediately at [email protected] so our team can assist you.
Delivery Issues
While we partner with reliable couriers, unexpected issues such as weather conditions, customs inspections, or courier delays may occasionally impact delivery times. If your package is significantly delayed or you encounter tracking issues, please reach out to us. We will liaise with our logistics partners to provide updates and resolve the matter promptly.
In the rare event that a package is lost in transit, we will work with you to find a solution—whether that means a replacement item or a refund, depending on the circumstances.
Our Commitment
At Bright Highes, we want you to feel confident when you shop with us. From the moment you place your order to the day it arrives at your door, we are committed to transparency, communication, and care.
Our shipping policy reflects our values of honesty, efficiency, and responsibility. Just as we put thought into the fabrics, designs, and details of every dress, we put equal care into ensuring your order arrives safely and on time.
If you have any questions about shipping or need assistance with your order, please do not hesitate to contact us:
Email: [email protected]
Address: Shop 101, No. 35 Dexin Street, Haizhu District, Guangzhou, Guangdong, China
Final Note
We see every order not as a transaction but as part of a relationship. Your trust in Bright Highes is what motivates us to continuously improve our services. We aim for your package to arrive not just as a delivery, but as an experience that begins the moment you open it.
Thank you for choosing Bright Highes—where fashion meets elegance, and delivery meets reliability.